FedEx offers a highly efficient tracking system that allows customers to monitor their shipments in real time, from the moment the package is picked up to the time it reaches its final destination.
However, like any technology, there can be occasional hiccups in the system. While FedEx’s tracking system is generally reliable, there are situations where it may not work as expected. This blog will explore how FedEx tracking works, common reasons it may not function properly, and what steps you can take if you encounter issues.
1. How FedEx Tracking Works
FedEx tracking is based on a system of barcodes and scans. Each package is assigned a unique tracking number, which is linked to that specific shipment. As the package moves through the FedEx logistics network, it is scanned at various checkpoints—such as when it is picked up, arrives at a FedEx facility, departs a facility, and when it is out for delivery. Each scan updates the tracking system in real time, allowing customers to monitor the progress of their shipment.
FedEx’s tracking system is accessible through multiple platforms, including the FedEx website, the FedEx mobile app, and even customer service. Customers can enter their tracking number to see the latest status of their shipment, including estimated delivery time and detailed location updates.
2. Common Reasons FedEx Tracking May Not Work
While FedEx’s tracking system is highly reliable, there are a few scenarios in which the system may not function as expected:
a) Delay in Scans
In some cases, there may be delays between when a package is physically moved and when it is scanned into the system. For example, a package could be in transit between two facilities and not scanned during this time. This may give the appearance that the tracking information is not updating, but it will typically update once the package reaches the next facility.
b) Technical Issues
Like any large-scale system, FedEx’s tracking platform may occasionally experience technical glitches. These glitches can result in the tracking system not updating properly or showing incorrect information. While these issues are generally rare, they can temporarily cause confusion for customers trying to track their shipments.
c) Incorrect Tracking Number
Sometimes, the tracking number provided may be incorrect or entered incorrectly. If the tracking number is not valid, the system will not be able to provide any updates. Double-checking the tracking number before entering it into the system can help avoid this issue.
d) Lost or Damaged Shipments
In the unfortunate event that a package is lost or damaged, tracking may no longer be updated. If a package is lost during transit, it may stop receiving scans altogether, making it appear as though the tracking system is not working. In these cases, contacting FedEx customer service is essential to investigate the situation further.
e) International Shipments
International shipments may experience more frequent delays in tracking updates due to customs checks and transit through various countries. Packages can sometimes get held up at borders, which can cause tracking updates to temporarily halt until the shipment clears customs.
3. What to Do If FedEx Tracking Isn’t Working
If you encounter issues with FedEx tracking, there are several steps you can take to resolve the problem:
a) Wait for Updates
In many cases, a delay in tracking updates is temporary. If your package is in transit between facilities or awaiting its next scan, it may take some time for the tracking information to be updated. It’s best to check back in a few hours or the next day to see if the tracking system has updated.
b) Contact FedEx Customer Service
If you’re concerned that tracking hasn’t been updated for an extended period or if the delivery date has passed without any new information, contacting FedEx customer service is a smart step. They can provide more detailed insight into the shipment’s status and potentially resolve any issues.
c) Check the FedEx Mobile App
Sometimes the mobile app provides quicker or more detailed updates than the website. If the website tracking seems slow or outdated, try checking the FedEx mobile app for the latest information.
d) Verify the Tracking Number
Make sure that the tracking number you are using is correct. Mistyping a number or using an outdated tracking number can lead to no information being available. Double-check the tracking number provided by the sender and ensure it’s entered correctly into the tracking system.
e) Consider Shipment Insurance
While rare, packages can occasionally get lost or damaged in transit. To protect yourself from this possibility, consider purchasing shipment insurance. This way, in case the package is lost and tracking stops working, you’ll be financially covered for the loss.
4. Overall Reliability of FedEx Tracking
FedEx tracking is known for its accuracy and reliability. The system is designed to update at every major checkpoint, giving customers full transparency over their shipments. While there are occasional issues or delays, they are relatively uncommon. Most customers find that FedEx tracking works seamlessly, providing regular updates from the moment the package is picked up to its delivery.
The reliability of UPS tracking is also enhanced by additional services such as delivery notifications, estimated delivery windows, and real-time updates via the FedEx mobile app. These features ensure that customers can stay informed about their shipments every step of the way.
Conclusion
FedEx’s tracking system is a highly dependable tool that allows customers to monitor their shipments with ease. While there are occasional delays or issues, they are generally infrequent and can often be resolved by waiting for updates or contacting customer service. For most users, UPS tracking works efficiently, offering peace of mind and transparency throughout the shipping process. By understanding how the system works and the potential reasons for any issues, you can make the most of FedEx’s tracking capabilities.
